Operational Excellence Solutions (OPXLS)

Quality, Performance and Process Improvement

Business Consulting, Coaching, and Training partnerships, driving your improvement journey.

Our Value-Add

Transformation Efforts

Transformation efforts require planning and patience. We have a model that focuses on avoiding Kotter’s 8 reasons for Transformational failures and ultimately anchors changes to the organization’s culture.

Project Facilitation

We apply strong facilitation skills to engage participants in creating, discovering, and applying learning insights. We guide groups to work together efficiently by creating synergy, generating new ideas, and arriving at a consensus agreement.

Performance/Project Management

Many organizations underestimate the significance of formal project management. We focus on combining formal PMI project management, within the 5 process groups and 10 knowledge areas, with practical improvement methods to achieve project goals.

Coaching

Gain insights and wisdom from personalized coaching conversations to help you navigate and lead your organization successfully through its journey to excellence. Establish scheduled coaching conversations, and a partnership designed to meet your needs.

Healthcare Engineering

Healthcare and Manufacturing Industrial engineers are sought out to identify flaws in the system and to develop effective solutions to these failings. We apply numerous engineering concepts to enhance customer satisfaction and service delivery.

Process Improvement and Quality Assessments

During the PI assessment, we interview with key staff members and become fully entrenched in their roles. We review and document your current processes, systems and resources to determine solutions that will provide a higher return on investment of time, resources and workflow. We then deliver a road map detailing recommended approaches.

Interim Position Fulfillment

Organizations don’t have to lose continuity while seeking to fulfill vacant positions. Establish an interim contract with an experienced leader and continue your improvement efforts.

Strategic Planning

“Strategic Planning is bringing the future into the present so that you can do something about it now” (Alan Larkin). We use multiple methodologies grounded in Hoshin Kanri to build a customized plan based upon your True North.

Course Training / Instruction

Let us teach the core concepts of Quality, Process Improvement, and Lean Six Sigma within your organization. These methods will help you more efficiently increase value for customers, identify (and remove) ineffective activities, and continuously improve your processes by systematically implementing small changes.

The Mission

The mission is to drive the improvement of processes and people through the application of Quality, Performance and Process improvement methods.

The Goal

The goal is simply to achieve Operational Excellence. It is progressive improvement and change, by breaking processes into their sub-components, thus increasing the capability to understand and improve.

Core Values

Our mission and core values drive the culture. They are foundational to the way we practice. We measure all decisions against the values of Humility, Empathy, People development, Voice of the Customer, and Quality.

Humility & Empathy

Lead openly with humility and understand empathetically, the people, and the processes involved.

People development

Transfer knowledge and Develop the people while improving the processes.

Voice of Customer

Connect, capture, and satisfy the Voice Of the Customer.

Quality

Apply scientific approaches of quality, performance, and process improvement.

Years of Healthcare Experience
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Years of Manufacturing Experience
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Healthcare Entities
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High Volume
Manufacturing Sites
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Major Health Systems
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Over 100 Successful Initiatives
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Clients

A system of over 140 Health Facilities
University of Texas Medical Branch
Mthatha South Africa
Inova Health System Northern Virginia
Adventist Healthcare Maryland
Polokwane, Limpopo Province South Africa

Expertise

Radiology workflows
Inpatient unit patient experience (HCAHPS), responsiveness
Sepsis reduction
Fall reduction
Case Management / Care transitions workflow optimization
Outpatient clinic access
Pharmacy and Laboratory efficiencies
Pharmaceutical and Laboratory compliance
Rehabilitative Therapy utilization and workflow improvement
Emergency Department Optimization
Inpatient unit discharge efficiency
Organizational Accountable Care Team Implementation
Environmental Services process flows and efficiency
Observation and holding unit patient appropriateness
Transportation services optimization
Yellow belt training and certification
Fundamentals of Quality Training
Greenbelt training and certification
Process Improvement Coaching
Quality and Process Improvement session facilitation
Facilities planning / optimization
Hematology turnaround efficiency and effectiveness
Kidney Transplant administrative workflow optimization. Scheduling
Inpatient Length of Stay optimization
Surgical Services and Operating room workflows and optimization. On time starts.
Pediatrics ED workflows
Joint replacement program optimization
Hospital Childbirth Services workflow optimization
Supply Chain optimization
Revenue cycle
Insurance and benefits enrollment optimization
Strategic Planning Hospital / Departmental
Payroll process flows
Systems Quality resource workflows
Facilities work order efficiency and effectiveness
Population Health
Grievance Process Optimization
Telemetry resourcing
Rapid Response Team Optimization
Med/Surge Nursing Workflow analysis
PI readiness Gap Analysis
Occupational Health
Lean Management Systems Implementation
Visual Factory
Supply Chain
Simulation
Indirect Labor Optimization
Material Flows
Transport Route optimization
Direct labor Optimization
Time and Motion Studies
Total Productive Maintenance
Assembly and Production workflows
Chassis, Trim, Paint, Bodyshop, Stamping workflow analysis
Standardized work development
Lean implementation
Root Cause Analysis
Process Improvement training
Process Improvement Coaching
Bottle neck analysis
Total Quality Management (TQM)
Just-in-time (JIT) Production
Resource allocation
P&L accountability
New Product Launch
Toyota Production System (TPS)

Contact your Operational Excellence Partner Today!

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Get In Touch

improve@opxls.com

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